1. Introduction

Zellify Spa (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, schedule appointments, purchase services, join our SMS program, or interact with us in-spa.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

- Name

- Phone number

- Email address

- Billing and payment information

- Appointment history and service preferences

Automatically Collected Information

- IP address

- Browser and device type

- Browsing behavior on our website

SMS Program Information

- Mobile number

- Opt-in/opt-out status

- Message history related to confirmations, reminders, and support

3. How We Use Your Information

We use your information to:

- Schedule and manage appointments

- Provide customer service

- Send confirmations, reminders, and updates

- Process payments

- Manage memberships and gift cards

- Send wellness tips and promotional messages (only if opted in)

- Improve our website, services, and customer experience

- Respond to inquiries

4. SMS Messaging & Mobile Data (Required Compliance Section)

Zellify Spa does not share mobile information for marketing or promotional purposes.

Required A2P Compliance Statement:

“No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”

This includes:

We do not sell mobile numbers

We do not share SMS opt-in data

We do not provide mobile information to affiliates, marketers, or external partners

Your SMS consent is only used to send you messages you explicitly agreed to receive

5. How We Disclose Information

We do not sell, rent, or distribute your personal information.

We may disclose information only in the following situations:

Service Providers

We may provide limited information to trusted service providers who assist in operating our website, SMS messaging, appointment scheduling, customer service, or payment processing. They only receive the minimum information required to perform their services.

Operational Necessities

We may use your information for essential business functions such as account management, appointment reminders, membership management, and customer support.

Legal Requirements

We may disclose information when required to comply with laws, regulations, or legal processes.

With Your Explicit Consent

We may disclose information for other purposes only if you give explicit written consent.

Mandatory Disclaimer

“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission is 100% secure.

7. Your Rights

You may request to:

Access the personal data we have about you

Update or correct your personal information

Request deletion of your information (unless required for legal or operational purposes)

To make a request, contact: [email protected]

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal information:

Zellify Spa, Laguna Niguel (CA)
Phone: (949) 218-2767
Email: [email protected]